"The most important thing in communication is hearing what isn't said." Peter Drucker

"Consumers are most honest and accurate about their feelings when they are complaining." Phil Dusenberry

"Your most unhappy customers are your greatest source of learning." Bill Gates

Today's image: Winter's Silence...Listen - you can hear it... by hbp pix. Wonderful. Thanks for sharing.

We have a winner: Lone star legend Ron Chapman is the goods and doing a simply amazing job sitting in for Paul Harvey. Bravos to Ron! (kudos to ABC)

Bonus: Create web video mashups with Omnisio. Very cool.

So out of the box hot you need an asbestos browser: Muxtape

Congrats & cheers: Leah Kamon joins RAB as SVP, Marketing & Communications. Radio programming ace Tom Oakes changes up the game with the launch of "Alaska's Untamed Radio."

Coming up next: A lesson on the economy from Frank Nothaft, what we can learn from negative bloggers and why Adkins never had a chance against Morgan.