"It is not the parts that matter, it is their combination." Vladimir Nabokov

"There is a moment when every work in the process of being created benefits from the glamour attaching to uncompleted sketches. 'Don't touch it any more,' cries the amateur. It is then that the true artist takes his chance." Jean Cocteau

"The only real voyage of discovery, the only Fountain of Youth, consists not in seeking new landscapes but in having new eyes, in seeing the universe with the eyes of another, of a hundred others, in seeing the hundred universes that each of them sees. And this we can do with a Renoir or a Debussy; with such as they we fly indeed from star to star." Marcel Proust

Today's image: The Passage of Time by ToniVC. Beautiful, amazing shot. Thank you for sharing.

Nobody likes it but the audience

One of the biggest business success stories of 2010 is Groupon. Andrew Mason and his team have reinvented, actually reimagined, that old, well-worn shoe of retail pricing promotion - the coupon - and in the process they've "made the coupon cool." Andrew's stated goal is to "change the world...transform the way people buy from local businesses" and he's done just that in the world that is local advertising. In about two years Andrew and his team have emerged as a major player in the local advertising market (a $133 billion marketplace according to BIA/Kelsey) and are operating at a profit. They've also attracted the attention of unsolicited buyers including, so we are told, Google. While they continue to expand aggressively, adding new markets each week, the Groupon copycats are in hot pursuit with new imitators launching almost daily.

So how is it that the local advertising incumbents (e.g., newspapers, broadcasters, direct mailers) missed the incredible opportunity discovered by Groupon? Why have their coupon initiatives failed to achieve the success realized by Groupon? After all, the technology being used by Groupon is not at all proprietary. Using email to deliver coupons has been around for almost two decades. The simple facts would appear to be the incumbents failed to recognize coupons for what they could be, the suits saw them for what they were/are and ultimately no one liked the Groupon concept except the audience (and a significant majority of Groupon's client merchants). According to Andrew, the Chicago Groupon subscribers now number about one million (representing more than the combined circulation of the Chicago Tribune and Chicago Sun-Times).

Compare and contrast: What innovations have local incumbents launched during the past two years that can compare with Groupon's success? What enterprise launched by a newspaper, broadcaster or other ad-supported media firm in the past two years is now producing free cash and worth, at least, a one billion dollar evaluation?

How did this Groupon success suddenly happen?

My sense is Andrew and his team didn't know everything about the coupon business. Maybe they failed to understand or appreciate the accepted best practices and industry dogma. Perhaps they had no idea that single digit redemption rates were considered normal in the coupon and direct response trade. And because they were not coupon experts, they just didn't know what they didn't know. Because they didn't know or care about coupon conventional wisdom, they succeeded. Please permit me to guess again. They knew everything about the coupon business and having carefully studied it they boldly thought theirs was a different and better approach. No matter. Allow me to suggest that the single biggest difference between Groupon and their entrenched local competition is one of leadership. Team Groupon came to play.

Attitude
Fresh. Creative. Fun.

Andrew and his team imagined the coupon as a way to offer people "cool things to do" and part of their mission was to "help people to rediscover their city." The Groupon team focuses on helping customers get great deals that can be shared and enjoyed with friends. The Groupon team also focuses on merchants helping them to better understand how to advertise in a way that produces results. The Groupon business model ensured Groupon made money on every single transaction. Most of all, the Groupon team is to be commended, no, make that celebrated, for bringing a fresh, creative attitude to what has been the tired game of coupon. Andrew Mason and his team have earned their successes and they've done it by having the courage to make their enterprise fun.

Bravos, team Groupon!

What innovations in advertising and marketing will 2011 bring? The best is yet to come. Andrew Mason is but one of the new entrepreneurs that will dramatically change the landscape of local media. Here's a safe bet. It will be courageous, creative leadership that will make the difference and win the day. Stay tuned.

Bonus: Groupon 2.0 By Frank Sennett via Time Out Chicago, here. Hat tip to Robert Feder.

"You know you've got a good piece of software when people use it for purposes for which the designers never intended or designed for." Clay Shirky

"Doing anything worthwhile takes forever. Ninety percent of what separates successful people and failed people is time, effort and stamina." Hugh MacLeod

"Don't tell people how to do things, tell them what to do and let them surprise you with their results." George S. Patton, Jr.

Today's image: The Passage of Time by ToniVC. Amazing shot. Thanks for sharing.

Three tenets of new media for broadcasters: Your assets must be digital, discoverable and ready to share.

Today, more on ready to share.

The great broadcast pioneer Gordon McLendon famously said to his managers "Get people to talk about your radio station." Few in media have understood and employed the power of "word of mouth" marketing more effectively than did McLendon. Moreover, he developed and practiced the radio stunt as performance art. I learned a bunch about McLendon thanks to the legendary Texas radio man Dickie Rosenfeld. Dickie once worked for The Old Scotchman as a seller, sales manager and general manager at KILT in Houston. As Dickie told me "Everything we did was designed to get people talking about KILT. Our goal was to be the talk of the town."

"Content isn't king. If I sent you to a desert island and gave you the choice of taking your friends or your movies, you'd choose your friends -- if you chose the movies, we'd call you a sociopath. Conversation is king. Content is just something to talk about." Cory Doctorow

The italics above are mine. Cory's observation is spot on. Getting into (and staying a credible part of) the conversation is the ball game. This is what McLendon and his managers had down cold.

Today we have the advantages of the web to help us spread the news, get the word out. As Hugh MacLeod writes...

..."Great Content" is only half the story. The other half is just as important, though a little more subtle. And what is that?

Short Answer: "Sociality".

It's not just that Boing Boing's content is fun to READ. It is. It's also that Boing Boing's content is fun to SHARE...Boing Boing has a lot of "Sociality" baked-in, i.e. its content makes for great "Social Objects" i.e. their blog posts are great "Sharing Devices". We are primates. We are social creatures. We like to socialize. And we socialize around objects. Boing Boing cranks out "social objects" by the ton, that we can effortlessly pass along to our friends.

Read Hugh's entire post, Boing Boing and baked-in sociality etc, here. Bravos to Hugh. He well makes this very important point.

Get into the conversation, ensure that your content is ready (and easy) to share. Think export.

Bonus: The (Not So) Final Word by Doug Zanger. Doug offers his take on the state of broadcast radio and the creative business, here. The Advertising Life podcast hosted by Doug Zanger...he invited me to guest on Episode 5, the audio is here. My thanks to Doug. It was fun getting to play on his stage.

A DJ speaks out: Guest Commentary: An Open Letter to Radio Programmers By Tara Dublin via Oregon Media Central, here

Today's big buzz is Facebook buying FriendFeed. More by Jason Kincaid via TechCrunch, here. I <3 FriendFeed.

"Seek simplicity, and distrust it." Alfred North Whitehead

"It is not in the power of the most exalted wit or enlarged understanding, by any quickness or variety of thought, to invent or frame one new simple idea." John Locke

"To think is to differ." Clarence Darrow

Today's image: Harvest (Summer Memories) by ToniVC. Beautiful. Thank you for sharing.

WOR, WXLO, WRKO, WROR,
WGMS, WAXY, WHBQ,WFYR,
KHJ, KRTH, KFRC, CKLW
RKO Radio Rep
RKO Radio Network

A reunion of RKO Radio folks has been talked about for years. It always seems like a good idea when the subject comes up however thus far nothing has happened. So, on with the show. A gathering is being planned for 2009 in Los Angeles. If you worked for RKO Radio or know of someone that did please help us get the word out. We are now collecting contact information. Get in touch via RKORadioReunion@gmail.com

Dwight Case once said "If we had an RKO reunion we would need to hold it at Soldier Field." We'll see how many we can gather in LA next year. Should be fun.

- 30 - Dan Conover publishes his last newspaper article online after former dead tree bosses pass. It's worth your bandwidth...

"The past was low-bandwidth. It required intermediaries who decided what was best for the most people and then served it up to us. One size fit all.

The present is high-bandwidth, and expanding so rapidly that each year obsoletes the previous year’s technology. One size no longer fits all, and the notion that others can (or should) mediate what we have a right to know and discuss strikes us as anti-democratic.

This shift meant that our newsroom religion’s belief in the sanctity of its gatekeeper function fell instantly into question. More information was a good thing, but our inability to control and shape it struck us as a dangerous slide toward anarchy."

Read the entire article, The Media Interregnum, here. Kudos, Dan. Well done.

Back this afternoon.