Showing posts with label VRM. Show all posts
Showing posts with label VRM. Show all posts

Monday, August 25, 2008

"I prefer the errors of enthusiasm to the indifference of wisdom." Anatole France

"Man's desires are limited by his perceptions; none can desire what he has not perceived." William Blake

"The first undertakers in all great attempts commonly miscarry, and leave the advantages of their losses to those that come after them." Samuel Butler

Today's image: Mile marker 13 by James. Amazing. Thank you for sharing.

All your platforms are belong to us

The allusion is, of course, to CATS. If you're thinking of the T.S. Eliot inspired work of that gifted (and knighted) Webber gentleman, sorry, wrong memory;) The provenance here is from earlier this century, the memetic phenomenon born of the Toaplan offering Zero Wing.

Allow me to suggest we are living in the early days of digital media's burgeoning wild west, the digital frontier. We may well have passed the "pong moment," gone beyond that certain boundary of no return into the event horizon. [I could again prove to be wrong in my timing here as is evident from this post made in August 2004 - so you know, more than one group head read that post and said to me back in 2004 "What sales crisis?"]. Today's cacophony and chaos is the new normal. Ambiguity rules. Innovation is messy and there is lots of wreckage in the fast lane.

One thing is certain, we are, each and all, at yet another point of making it up as we go along. We have reached a point where decisions matter and not making a decision is, as ever, deciding. Dear reader, please beware the so-called experts. Truth be known, questions matter far more than responses (there are no answers, no game-changing solution sets at this point). Let me further proffer some really important things are - as our Zero Wing example serves to illustrate - getting messed up, lost in translation. It's the repetition of the poor translation that is becoming potentially dangerous.

Platform agnostic

If social media has offered any early lesson it is one must learn, understand and respect being platform agnostic. I learned this lesson the hard way as an IBM Business Partner in the 1980s. Our software development firm created custom code that became the first effective paperless office solution for the Citibank credit card operation. What we failed to grok was this was actually a system to sell through the then cutting edge AS400 platform for IBM. D'oh! Those were the days when I first learned a great many marketing lessons from my Armonk colleagues. [Social media sidebar: LinkedIn, that little social network the majority never heard of is said to be billing over $100 mil this year with a market value of about $1 bil. Compare and contrast, 100 mil is the same amount of revenue that put Joel Hollander into a living hell when he lost Howard]

In today's case - audio - listeners could care less where it originates or how they capture it. They only care that it is the audio they want when they want it. They like it or they don't.

Once the technology becomes transparent (and, if you're a successful provider, it will be at some point) all that matters is the content. This comes down to grasping that you are living in two very different worlds. Today's waning economic engine, that is, the business of import. Tomorrow's new model, one not yet fully defined with business strategy, which is one of export. The yesterday being perpetuated by end stage money versus the brave new unknown world of tomorrow supported, presently, by what amounts to little more than the rounding errors on financial statements. Too many CEOs are declaring this to be a Hobson's choice and they're getting it all wrong. Many damn the economy and every other potential accomplice for their failing and changing world of import. At the same time they damn and preclude the concept of any serious investment in new tech and export beyond that very precise penny required to generate a press release or provide them with the opportunity to talk it up as innovation on their next quarterly call. These are the CEOs that continue to insist on bringing a knife to a gun fight. As my old friend Joseph L. Floyd used to say "Talk is cheap. Whiskey costs money."

Throwing in another allusion, these are the CEOs taking the blue pill and complaining when they should be choosing the red pill and taking the wild ride. This is at the core of our present day leadership problem. CEOs insist on doing just enough, the minimum required, to check the box but it's no longer enough to matter. Not enough to get into the new game at hand. The majority of broadcast sites and other digital efforts continue to suck. There is only one excuse and it's that too many CEOs still don't get it. These are the CEOs that have become the dead weight, they are the true enemies of progress, the people standing in the way, blocking the paths of future wealth creation. In my opinion, it's time to retire some jerseys, this must be done for the good of the game.

Fail faster!

Hint: The number of times your team has met to seriously discuss and argue the merits of VRM = How serious your team really is about the future. 0 = 0. The number of times your team has launched a new initiative, failed and started another new initiative = How serious your team is about innovation. 0 = 0. The number of experiments going on in each department = How serious your team is about reinvention. 0 = 0. Failing faster is the most effective way to succeed sooner. Remember what Bill Gates said "Success is a lousy teacher. It seduces smart people into thinking they can't lose." Keep in mind the advice of Steve Jobs "Stay hungry. Stay foolish."

Readers of this blog will recall my long standing rant: All that matters is what comes out of the speakers and what's on the screen(s), everything else is a footnote.

Silver bullets not included: Bob Struble has posted a new entry at his web page...

"Like every other consumer medium, AM/FM must be digital, online and over the air. And the efforts are complimentary – streaming those HD2s helps educate listeners; it’s a good thing. And HD Radio implementation can drive web traffic. Neither initiative will right the ship alone, but both play a role in the solution."

My sense is it would be difficult not to understand what Bob is saying here. Hard to imagine anything getting lost in translation. Bob's remarks are spot-on. It's not either or, it's AND. If you only pick one or two platforms you are probably the kind of person that has developed a system for playing and winning the lottery. How's that going? All your platforms are belong to digital. Moreover, all your platforms are belong to the group(s) formerly known as the audience. All your assets must be digital and discoverable. The one exception going forward is that totally important analog audio platform that still needs extra special attention, care and feeding TFN. Your main channel is not some distraction, it's the oxygen keeping your team alive, or not. If you don't own a demo in Arbitron you still have major work to do.

Read Bob's post, Digital Over the Air and Digital Online: We Can Walk and Chew Gum at the Same Time, here. Bravos, Bob. Well said. Now that Bob & company have delivered the technology, the digital weaponry, we need to get to work on crafting those silver bullets without which that cool tech solution don't mean diddly. iBiquity developed the OS, we need to develop the apps. The apps the thing(s).

Danger, Will Robinson: This is a re-feed of a previous transmission for those that may have missed it last week. If you are working for a CEO who is blaming the economy you need to plan your escape, you deserve to be working for a much smarter person.

Just saying: When a person selling you something claims to be on the cutting edge of what's next in digital, you know, the one bragging about being dialed-in to what's really happening out there, simply ask them "What's your nick on FriendFeed?" Then, check them out. Alternatively, ask them "What's in your reader?" Take a look at what they think is worth reading. Then decide if the relationship is worth chasing. Should they fail to understand either question? Click. Thank me later.

Thank you very much: Chicago TV legend, Merri Dee, leaves WGN. Merri inspired generations, her body of work is a credit to WGN and to the television profession. More here.

Bonus: The five C's of social media. Thanks and bravos to Colin Walker

Congrats & cheers: The IE team at Microsoft. While they are not (yet) getting credit for the reorg, these are the guys to watch. N=1 is still going all-in with Ozzie. CBS Radio programming ace Mark Edwards featured in the latest Rick Kaempfer Chicago Radio Spotlight, here. Thanks for the mention, Mark! Kudos to Rick on another fine piece.

Have a great week. Make something amazing happen.

Thursday, August 16, 2007

"In all theatres where the playwright, scene designer or director is paramount, the actor is auxilliary. He is limited to counterfeit characterisation in accordance with the creativeness of others. This leads to cliche acting. With such violent pressure on an actor there can be no question of his truly living his part." (sic)

Those are the words of the brilliant Constantin Stanislavski. His impact on the process of acting was nothing less than profound. Legendary actor, director and coach, his collaborators included Tolstoy and Chekov. The gentleman changed the entire world of performance art by his invention, so-called method acting.

While a young assistant program director, one of my mentors, the great Paul Drew, taught me..."the program director must pay serious attention to the second word in his job title."

Decades ago, it was the gifted radio star Fred Winston who first turned me on to Stanislavski's writing.

Recently I am again reading Stanislavski as part of our research in creating a coaching program commissioned by a leading media company. The goal of this program is to provide practical productivity tools, teaching managers how to better coach creative people. We are creating learning materials for program directors, sales managers and general managers. It's a fun project.

Please allow me to share more Stanislavski found on the way to finding other things. On critics:

"When I asked a journalist...how they produced such remarkable [drama] critics I was told about a very clever and purposeful method used in Germany. They let a young critic write an article full of praise...Anyone could blame...but it took a specialist to praise.

The art [of a critic] requires him to have exceptional talent, emotion memory, knowledge and personal qualities...These are rarely united in one person, that is why good critics are so few.

In the first place a critic must be a poet and an artist in order to judge...the literary accomplishment of the playwright, and the imaginative creative form given to it by the actor...A critic must be absolutely impartial...so that he may inspire confidence in his opinion."

Do you inspire confidence in your opinion?

Actors, performers, talent need directors.

It is popular for managers to say "there is no talent out there." Nonsense. There are too few directors out there. Too few creative collaborators.

One issue I have with the majority of consultants, researchers, program directors, corporate staff and others with the power to say no - they lack any real empathy with talent, lack a true working understanding and in some cases any appreciation of the creative process. What they lack most is the much needed respect of creative people. Equally, they lack a genuine respect for the gifted creative class. The freaks just ain't feeling the love and it's the freaks that always make the difference in the ball game. This is especially true in the case of rising stars, the freaks in training wheels. To steal from Scott Shannon, those baby djs with the greatest promise. Those folks require, need and deserve special handling.

Any person of average intelligence can master selector. This we know to be a proven fact. What we need here are not more secret F key shortcuts to cooking a perfect log, what we need here is a far larger, and growing, class of those serious about effective creative leadership.

We have a leadership problem. As has been written here earlier...

"Let's agree to stop describing our programming as compelling unless something actually happens on the radio station after the morning show that is not a liner, a sweeper, a promo, that day's music log, or one exceptionally good phone bit with a contest winner." More here.

It is well known that my air work, on radio and television was nothing deserving of praise but it did give me valuable perspective. Having Fred Winston cross-plug me, derisively, as "The Perry Como of Chicago radio" certainly kept what, if any, ego I had in check and served to promote my desire to get off the air and into management. Winston was and is a star, I was a journeyman (using the most generous of definition). Nonetheless, cracking the mic, being on camera, filing a story on deadline, being held accountable for my ratings, being one of the troupe, each and all taught important lessons. Each and all made me a better news director, a better program director, a better general manager and a far better group guy.

It is the responsibility of management to find, recruit, develop and retain talent. It is the responsibility of management to bring out the best in others. It is the responsibility of leadership to enable, encourage, incite, abet, foment, instigate, recognize and reward great performances. It's about the discipline of going to work each and every day to commit great radio, to commit great television or to commit great journalism.

"Readers are leaders" so said Johnny Martin. Read more, learn more. Come on, do it, make something happen, get the Amazon info here.

Bonus: VRM


Saturday, June 16, 2007

Image: Making Happy by Chris Glass. This is Chris' recreation of a graphic by New York street artist True related by Stefan Sagmeister . Thank yous to True, Chris, and Stefan.

"Hierarchical and sequential structures, especially popular since Gutenberg, are usually forced and artificial. Intertwingularity is not generally acknowledged–people keep pretending they can make things hierarchical, categorizable and sequential when they can't." Ted Nelson

"We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run." Amara's law

Joe Andrieu
writes VRM: The user as point of integration. Good post on the ongoing discussion of VRM (Vendor Relationship Management)...

"When we put the user at the center, and make them the point of integration, the entire system becomes simpler, more robust, more scalable, and more useful.

This is a profound shift that has some interesting parallels with a concept in AI called “stigmergy” and with a bit of classic Einstein becomes a totally new way to think about next generation systems design. In other words VRM changes the landscape in a way that not only makes life better for individuals, it profoundly improves the information architecture that modern society depends on." Bravo Joe, well done. Read the entire post here. Thanks to Doc for the tip.


From the journal of Stefan Sagmeister...

"Complaining is silly. Either act or forget.
Thinking life will be better in the future is stupid. I have to live now.
Being not truthful works against me.
Helping other people helps me.
Organizing a charity group is surprisingly easy.
Everything I do always comes back to me.
Drugs feel great in the beginning and become a drag later on.
Over time I get used to everything and start taking if for granted.
Money does not make me happy.
Traveling alone is helpful for a new perspective on life.
Assuming is stifling.
Keeping a diary supports my personal development.
Trying to look good limits my life.
Worrying solves nothing.
Material luxuries are best enjoyed in small doses.
Having guts always works out for me."

The TED Talk by Stefan: Yes, design can make you happy.

Bonus: Photosynth demo by Blaise Aguera y Arcas. YouTube vid here. Amazing. Thanks to David Weinberger for the tip.

Waste of bandwidth: Cool site of the week.

She's gotta crush on Obama, the video, the weblog. The humanity.

Best blogs on leadership? Leadership is a favorite subject of study. A good measure of the day job being focused on issues related to leadership in the creative organization. What's the best blog on leadership? Tom Peters would certainly get my vote but here's an interesting list with links by Kevin Eikenberry. Bravo Kevin! Thanks for sharing.




CEO Blog - Time Leadership by Jim Estill
Dispatches from the New World of Work by Tom Peters
Extreme Leadership by Steve Farber
Leading Blog - Building Community Leaders by Michael McKinney
Leadership Turn by Jonathan Farrington
Management Craft by Lisa Haneberg
Mick's Leadership Blog by Mick Yates
Slow Leadership by Carmine Coyote
Talking Story by Rosa Say
Three Star Leadership Blog by Wally Bock

Grapes: Taking a break from my Spanish wines. Two more good reds for under $10. Pillar Box Red 2006. From winemaker Chris Ringland of Padthaway, Australia. 50% Shiraz, 42% Cab, 8% Merlot. Very nice. Cycles Gladiator, Syrah, Central Coast 2005. Good jammy California red.