"We become uncompetitive by not being tolerant of mistakes." Roberto Goizueta

"Retail has been described as selling things which don't come back to customers who do." Tom Farmer

"Conversation is king. Content is just something to talk about." Cory Doctorow

Today's image: Much Music by RossinaBossioB. Great series. Thanks for sharing.

Tony Quin, CEO of IQ Interactive writes Another Type of Climate Change in the latest issue of OMMA Magazine (free reg). Tony makes six points about digital competition, here's one of those...

"Don't presume attention. Time is the consumer's most valuable resource. So if you want it, you have to earn it. Consumer attention is very hard to attract and fleeting, and you earn it by delivering relevance. Even though the depth and breadth of a Web experience, unlike traditional channels is unlimited, you must engage the consumer in short increments, with each step getting more personally valuable to them."

Excellent point. Bravos, Tony.

Peter Bart, editor in chief of Variety has started a blog and he's promising unfiltered opinion. You decide here. Kudos, Peter.

Buzz: MSNBC launches micro-site for Keith Olbermann Countdown video here.

Bonus: Alison, a father documents his daughter's life [photo gallery].

Priceless: Despair, Inc. One-stop shopping for all your special gift giving needs and the link you'll be sharing the most this week.

Congrats & cheers: The Filter on their official launch. The new Rob Walker book ships today and promises to be one of the year's best reads on marketing. Highly recommended. [Amazon info], [Laura Miller review via Salon]